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November 1, 2016

Cultivating Accountability in Others!

Filed under: Accountability,Affirmations,Appreciation,Attitude,Behavior,Change,cohesivness,collaboration,Communication,Conduct,Conflict Resolution,Constructive Conversation,constructive criticism,Criticism,Culture,Customer Service,Decision Making,Dental Practice Management,Eggshells,Elephants,Energy,Fear,Focus,Goals,Gossip,Habit,Happy,Inspiration,Leadership,Leadership Matters,Meetings,Mindful Talk,Mindset,Motivation,Orange Energy,Patient Experience,Patient Focused Practice,Performance,Positive Psychology,Positive Thought,Practice Time,R.I.S.E. Philosophy,Relationships,sarcasm,Strategy,Stress,Stress Monsters,Success,Sustainability,Team Building,Team Meetings,Team Relationships,thought leader,Uncategorized,WOW Philosophy — Tags: appreciation, attitude, change, communication, conflict resolution, cross training, cusotmer service, Decision making, delegation, dental, dental management, dental office, dental Practice Management, Dental Team Performance, Dentistry, drama, energy, focus, Habits, job description, Judy Kay, Judy Kay Mausolf, leadership, Manager, Model the Waddle, o.r.a.n.g.e, Patient experience, performance, Philosophy, positive energy, practice management, Practice Solutions Inc, priority hierarchy, purpose, R.I.S.E., results, service, show your shine, success, sustain, team, team building, Thoughts, value, weeds, wow — Judy Kay Mausolf @ 5:00 am

Let’s face it cultivating accountability in others can seem like a daunting task. Just hearing the word accountability can give the majority of us an ugh feeling. What usually pops into mind are the words babysitter or micro-manager from past failed attempts at trying to get others to be accountable.

Cultivating accountability in others is worth the effort! – Individual, team and practice performance all dwindle when there is a lack of accountability. Without accountability, execution suffers. Our performance deteriorates when we don’t hold ourselves accountable to getting work done well and on time. The more we let things slip the more acceptable it becomes to let them slip again. A day becomes a week, a week a month and finally not at all.

For example exercising. We start out committed and then make an excuse that we are to tired, to busy or to something to fit it in that day. It becomes easier and easier to make excuses until finally we no longer need excuses we just stop exercising.

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October 3, 2016

Constructive Conversation

Filed under: Accountability,Affirmations,Appreciation,Attitude,Behavior,Change,cohesivness,collaboration,Communication,Conduct,Conflict Resolution,Constructive Conversation,constructive criticism,Criticism,Culture,Customer Service,Decision Making,Dental Practice Management,Eggshells,Elephants,Energy,Fear,Focus,Goals,Gossip,Habit,Happy,Inspiration,Leadership,Leadership Matters,Meetings,Mindful Talk,Mindset,Motivation,Orange Energy,Patient Experience,Patient Focused Practice,Performance,Positive Psychology,Positive Thought,Practice Time,R.I.S.E. Philosophy,Relationships,sarcasm,Strategy,Stress,Stress Monsters,Success,Sustainability,Team Building,Team Meetings,Team Relationships,thought leader,Uncategorized,WOW Philosophy — Tags: attitude, change, Coaching, communication, conflict resolution, Constructive Conversation, Constructive Criticism, cusotmer service, Decision making, dental, Dental Coaching, dental management, dental office, Dental Practice, dental Practice Management, Dental Team Performance, Dentistry, drama, energy, experience, focus, gossip, Habits, Judy Kay, Judy Kay Mausolf, leadership, Manager, o.r.a.n.g.e, Patient experience, performance, Philosophy, positive energy, practice management, Practice Solutions Inc, purpose, R.I.S.E., service, show your shine, success, sustain, team, team building, Thoughts, value, weeds, wow — Judy Kay Mausolf @ 5:47 am

The words Constructive Criticism always make me cringe. There just doesn’t seem to be anything constructive about criticism. The dictionary defines criticism as the act of passing judgment as to the merits of qualities, values and abilities. I have yet to see where judging someone has helped to promote their further development and advancement or improve outcome. Instead, criticism comes across as judging, condemning or blaming and has negative effects such as employee shut down, lack of confidence and decline in performance. Yet employers and managers continue to utilize constructive criticism to promote employee growth and change. They continue to do so because of misconceptions about effectiveness and not out of maliciousness.

It’s time to transform the criticism part into a constructive conversation. A constructive conversation includes the following fundamentals and has two role players. The two role players are the Approacher and Approachee. The Approacher is the person conveying and enquiring and the Approachee is the person receiving and responding.

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