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April 1, 2013

Conversation or Conflict?

The real problem is that many of us go through life trying to avoid dealing with conflict out of fear! We hope it will just go away! But the more we try to avoid it the more it builds until eventually it escalates to a point to where there is serious damage to the relationship. Our success and joy in life depends greatly on our relationships! Life would be so much easier if conflict did not exist. But that isn’t real life! I invite you to listen to and read this month’s newsletter to learn the 5 easy steps to turn conflict into just a conversation!

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March 1, 2013

Making Decisions that Get Results! How to Soar in 2013!

Make Decisions that Get Results!

Decisions, decisions, decisions…what to do, when, where, why and how! Many of us do not like moving outside our comfort zone. We like to feel safe and secure so we resist making decisions. We don’t want to look foolish or fall flat on our faces. The older we get the more complacent we become. The problem with complacency is it kills our passion. It makes us play ourselves small. It clips our wings and keeps us from soaring to new heights. The decision of whether to play it safe and hang on to what we know and just survive…or take a leap of faith and go after our dreams and try to soar!

The five fundamental phases in the decision making process are choice, assessment, conviction, determination, and result. So let’s start with Choice because it is the starting point for all our decisions. Just like Before we can make a decision we need to narrow down our focus to our main priority. (I invite you to read February’s newsletter if you want to read more about focus.) What will be your focus for 2013? Will it be just to continue doing the same things you have always done and play it safe or will it be to take on new things to attempt to soar? Choosing your focus will determine where you go!

The second phase is Assessment. Assessing our strengths and where we need to grow to soar will determine when and where we need to focus.

Conviction is the third phase. Having conviction that we can achieve our goal allows us to try new things and push ourselves to heights we have never been before.

Determination is the fourth phase. If we don’t have determination we will not be be willing to put forth the effort to do the work whenever necessary to implement, maintain and sustain our goal!

The fifth and final phase is Result! It is important to know what you want your end result to be…otherwise, how will you know when to celebrate your success!

It’s your decision! How high will you soar?

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January 22, 2013

Mastering Accountability by Eliminating the Myths in Your Dental Practice!

Accountability…just saying the word can give us the UGH feeling! As dental professionals, we strive for accountability and often have a difficult time achieving it. It becomes tiresome and frustrating for us, so we give up! Actually, it is the myths about accountability that cause our frustration and set us up for failure. If we really understood what it took to create accountability, we could prevent the frustration and persevere. I invite you to read my latest article in Dentistry IQ, “Mastering Accountability by Eliminating the Myths in Your Dental Practice” to learn you can avoid frustration and master accountability!

Please click on this link! http://www.dentistryiq.com/articles/2013/01/mastering-accountability-by-eliminating-the-myths.html?cq_ck=1358800465747

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June 22, 2012

W.O.W. Patient Philosophy

This month is dedicated to creating a W.O.W. Patient Environment Philosophy. W.O.W. is an acronym for “weed out weeds”. We implement wonderful amenities like warm towels, aromatics and massage chairs to entice new patients and retain existing patients but fail to see the weeds we have growing in our office. Weeds are anything that can make our patients feel unwelcome or uncomfortable and damage a relationship. We want to weed out the weeds and instead nurture flowers. Flowers are what make our patients feel welcome and help our relationship to grow and flourish. Set yourself apart from your colleagues, embrace a W.O.W. Patient Philosophy and be the office patients can’t stop talking about!

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May 25, 2012

A Habit Away From Success! How to Sustain Change

You have just heard the most fantastic speaker share a step-by-step process for 5 systems that will make your business thrive! Instant success right? Wrong! The problem is we learn what we need to do to implement change but we don’t learn what we need to do to sustain what we implement. All the good intentions and great ideas in the world won’t make a difference if we can’t sustain them! Forming new habits is the key to sustain change! Listen to Judy Kay share her R.I.S.E. Philosophy to help you implement any new idea, system or protocol! Learn how to form new habits and R.I.S.E. to Success!

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February 22, 2012

Habits = Sustainabiltiy = Success!

You have just heard the most fantastic speaker or practice management coach share a step-by-step process for 5 systems that will make your business thrive! Instant success right? Wrong! The problem is we learn what we need to do to implement our goals but we don’t learn what we need to do to sustain what we implemented. All the good intentions and great ideas in the world won’t make a difference if we can’t maintain and sustain them!

I love the quote by Aristotle, “We are what we repeatedly do. Excellence then, is not an act but a habit.” Therefore, if we want to achieve excellence we must make it a habit. A habit is doing without thinking.

Here are 5 steps to take what you implement and make it a habit!

1. Cleary define the process/system/protocol to the entire team

2. Establish as SOP (Standard Operating Procedures)

3. Be consistent & realistic with routines & repetitions

What we do and what we say, when, where & how
Every day, every visit, every patient, every team member, etc
Don’t settle – 3 out of 5 is not good enough, 5 out of 5 is

4. A habit forms after 18 to 254 days of repeated practice (average is 66 days)

5. Schedule regular check-ups

Quarterly – just like bacteria, old behaviors may surface

Dr. John Grohol wrote in an article that when researchers examined different habits, many of the participants showed a curved relationship between implementation practice and automaticity (automatic processing of information). On average a plateau in automaticity was reached after 66 days. In other words it had become as much of a habit as it was ever going to become. Although the average was 66 days, there was marked variation in how long habits took to form, anywhere from 18 days up to 254 days depending on the difficulty of the habits examined in this study.

So 66 days later, a simple habit might be in place and on automatic pilot. But as the research shows, it could as long as 8 1/2 months for more complicated habits to take hold. This is why it is so important to continue to remind and reinforce new SOP’s at your Daily Huddles and Monthly Team Meetings and Quarterly Workshops!

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