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September 1, 2013

The Sunny Side of Life III

Filed under: Accountability,Appreciation,Attitude,Communication,Conflict Resolution,Customer Service,Decision Making,Dental Practice Management,Energy,Fear,Focus,Goals,Habit,Leadership,Mindset,Orange Energy,Patient Experience,Patient Focused Practice,Performance,Strategy,Success,Sustainability,Team Building,Team Relationships,Uncategorized — Tags: appreciation, attitude, change, Coaching, communication, conflict resolution, cusotmer service, Decision making, dental, Dental Coaching, dental management, dental office, Dental Practice, dental Practice Management, Dental Team Performance, Dentistry, drama, energy, experience, focus, Habits, Judy Kay, Judy Kay Mausolf, leadership, Manager, o.r.a.n.g.e, Patient experience, performance, Philosophy, positive energy, practice management, Practice Solutions Inc, purpose, service, show your shine, success, sustain, team, team building, value — Judy Kay Mausolf @ 9:00 am

I teach my audiences and clients 5 Rays to help them rise above their circumstances and live life on the sunny side!

• Entitlement Expectations
• SPF
• Labeling
• Mindful Talk
• Celebration

Hopefully your July and August were a little happier after reading the past two news letters on Entitlement Expectations, SPF, Labeling and Mindful Talk!
This month we are going to wrap up the Sunny Side series with Celebration!

Ray 5 – Celebration

It’s time to celebrate life, even the little things in life…we take things so seriously…we get so busy…we don’t allow time to celebrate. If we don’t make time to celebrate we will lose our joy for life.

Being present is the first step in celebration! It is important to filter out all the noise from worry and fear and focus on what is actually happening in the present moment. It is only when we are present in the moment that we become aware of all the little things in life worth celebrating.

The next step is to lighten up and have a little fun! Seriously…it’s time we stop taking our self so serious and acting so important. We are but a spec on this planet. Yes I know we are all sooo sooo busy doing whatever it is we are doing that is sooo important for the rest of the world to continue to exist. I think the planet will survive if we take a moment now and again to act silly and have a little fun!

When we are stressed and don’t feel like celebrating; if we change our physiology (body patterns) we can change our psychology. Body patterns are the repeated actions our body reflects when we feel certain emotions. They are how our body speaks to us and therefore have a direct connection to our mood. Some examples of negative body patterns that make us feel stressed are rubbing temples, wringing our hands or a hunched over closed position. Whereas smiling, laughing, or a victory pose (Ta-dah) are positive body patterns that help us feel happier. So if we want to change our mood to be happier all we have to do is change our body pattern and we will feel like celebrating!

Harvard research supports that if we just get happy we will be more:
Successful
Intelligent
Creative
Productive
Healthier

Celebrate by saying a Ta-dah a day and be more successful, intelligent, creative, and productive while keeping the doctor away!

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July 1, 2013

The Sunny Side of Life

Have you ever thought, “I was in great mood until blank happened?” When we allow blank (whatever blank is at the moment) to affect how we feel we are in essence relinquishing our power and allowing circumstances to control our emotions. If we allow our circumstances to control our emotions we become a victim of our circumstances. The truth is; circumstances don’t dictate how we feel we do! It is always our choice!

Here are 5 Rays to help you rise above your circumstances and live life on the sunny side!

Entitlement Expectations
SPF
Labeling
Mindful Talk
Celebration

This month we will cover Entitlement Expectations and SPF!

Ray 1 – Entitlement Expectations
Here is where we often lose our positive…we judge our circumstances based on our expectations. I call this judgment “Entitlement Expectations”. What I mean by “Entitlement Expectations” is that we expect a certain relationship, event, thing, or outcome. When our expectations aren’t met we judge our life as less than and get frustrated, angry or disappointed. Haven’t we all felt; this should have happened, or I deserved this or I expected that. These are examples of “Entitlement Expectations”. To avoid “Entitlement Expectations” it is necessary to embrace the following concepts:

Life is uncertain!

Life is unexpected!

Everything is temporary!

No one owes us anything!

There is humor even in difficult situations!

Life can change in a moment!

When we embrace these concepts we learn to stop judging our circumstances as less than regardless of what they are!

Ray 2 – SPF
SPF is an acronym for “Super Positive Focus”! Yes I will confess I am an acronym addict! Regardless of what the circumstances are there is always positive somewhere even in the most negative of situations! You just need to look for it. Developing a “Super Positive Focus” means you look for and focus on the positive even in the darkest of situations. Think about all the tragedies from the storms. One huge positive was all the people helping each other to overcome and survive. You can develop your SPF by forming a habit of identifying what’s positive in every situation. Even if the only thing positive was the lesson you learned to never do it again! You grew from the experience and that is a positive!

Tune in next month to learn more ways to live a life on the sunny side!

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June 1, 2013

Code of Conduct

Even the best of us can lose our way in all the noise and hubbub of the day to day stresses! Establishing a Code of Conduct for the practice will help the entire team keep on track…even in stressful situations!

A Code of Conduct is really about thinking before reacting. Behaviorally, that means testing decisions and planned activities for “rightness” before implementing them.

Here are 6 questions to help you create your own code of conduct:

Is it legal?
Does it align with my values?
Will I be comfortable and guilt-free if I do it?
Would I do it to my family and friends?
Would I perfectly okay with someone doing it to me?
Would the most ethical person I know do it?

I suggest a team meeting (3 hours minimal) to establish a Code of Conduct for the practice. Start the meeting by reviewing the Practice’s Core Values and Vision. Ask the entire team to share how, when and where they feel the Core Values are not being supported. Utilize a large easel pad and markers to write down all the concerns being shared. Discuss the breakdowns that are happening. What current behaviors support the Core Values? What current behaviors need changing to support the Core Values? The behaviors you list that support as well as the necessary changes become your new Code of Conduct!

It is very important for the We Team (leadership team) to be willing to lead by example on whatever is established as the Code of Conduct.

Here are an examples of commitments from a Code of Conduct.

Model the waddle you want to see
Set and maintain high standards – no double standards
Support a no gossip culture
Communicate openly, honestly, and respectfully
Treat patients and each other how you want to be treated
Resolve conflict by going to the source the same day if possible
Take ownership, follow through, and be accountable for your mistakes
Support each other and hold each other accountable to the standards of behavior, communication, attitude and service

Having a Code of Conduct will empower the entire team to support the Core Values!

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April 1, 2013

Conversation or Conflict?

The real problem is that many of us go through life trying to avoid dealing with conflict out of fear! We hope it will just go away! But the more we try to avoid it the more it builds until eventually it escalates to a point to where there is serious damage to the relationship. Our success and joy in life depends greatly on our relationships! Life would be so much easier if conflict did not exist. But that isn’t real life! I invite you to listen to and read this month’s newsletter to learn the 5 easy steps to turn conflict into just a conversation!

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February 14, 2013

Stressed, Challenged and Frustrated to Happy, Healthy and Performing’.

Recently, I had the privilege of being interviewed by my friend, Gary Takacs on his awesome Thriving Dentist Show audio podcast. In this weekly audio podcast, Gary provides specific content on how to develop a thriving dental practice and he often interviews authorities on topics of interest to his audience. The Thriving Dentist Show is the #1 Dental podcast on iTunes and has been downloaded by Dentists in 91 countries!

I was thrilled to be invited as a guest and Gary and we chose to title the show ‘Go From Stressed, Challenged and Frustrated to Happy, Healthy and Performing’.

Here is a link for my interview: http://bit.ly/XzTZZS

One of the fundamental differences between an OK dental practice and a thriving dental practice is that in thriving dental practices the Dentist and Team Members are happy and they enjoy working together. When the Dentist and Team is happy and functioning as a team, patients can feel it and they have a much better experience. However, a positive practice environment does not happen by itself, it must be developed.

If you find the show of value, as many Dentists have, you can subscribe to it on iTunes so you will never miss an episode. Just search for Thriving Dentist Show on iTunes. It is free!”

I hope you enjoyed the interview!

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January 22, 2013

Mastering Accountability by Eliminating the Myths in Your Dental Practice!

Accountability…just saying the word can give us the UGH feeling! As dental professionals, we strive for accountability and often have a difficult time achieving it. It becomes tiresome and frustrating for us, so we give up! Actually, it is the myths about accountability that cause our frustration and set us up for failure. If we really understood what it took to create accountability, we could prevent the frustration and persevere. I invite you to read my latest article in Dentistry IQ, “Mastering Accountability by Eliminating the Myths in Your Dental Practice” to learn you can avoid frustration and master accountability!

Please click on this link! http://www.dentistryiq.com/articles/2013/01/mastering-accountability-by-eliminating-the-myths.html?cq_ck=1358800465747

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