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January 22, 2013

Mastering Accountability by Eliminating the Myths in Your Dental Practice!

Accountability…just saying the word can give us the UGH feeling! As dental professionals, we strive for accountability and often have a difficult time achieving it. It becomes tiresome and frustrating for us, so we give up! Actually, it is the myths about accountability that cause our frustration and set us up for failure. If we really understood what it took to create accountability, we could prevent the frustration and persevere. I invite you to read my latest article in Dentistry IQ, “Mastering Accountability by Eliminating the Myths in Your Dental Practice” to learn you can avoid frustration and master accountability!

 Please click on this link!  http://www.dentistryiq.com/articles/2013/01/mastering-accountability-by-eliminating-the-myths.html?cq_ck=1358800465747

June 22, 2012

W.O.W. Patient Philosophy

This month is dedicated to creating a W.O.W. Patient Environment Philosophy.  W.O.W. is an acronym for “weed out weeds”.  We implement wonderful amenities like warm towels, aromatics and massage chairs to entice new patients and retain existing patients but fail to see the weeds we have growing in our office.  Weeds are anything that can make our patients feel unwelcome or uncomfortable and damage a relationship.  We want to weed out the weeds and instead nurture flowers.  Flowers are what make our patients feel welcome and help our relationship to grow and flourish. Set yourself apart from your colleagues, embrace a W.O.W. Patient Philosophy and be the office patients can’t stop talking about!

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